FAQ’S
These are a few of the more common questions we get asked by prospective clients considering using our services…
Q: How can I pay my fees?
A: We offer our clients four ways to pay:
By Pay With PayPal
We have linked up with PayPal to allow you to pay fees online with your credit card. Click the link here to Pay with PayPal with detailed instructions.
By Credit/Debit Card
To pay by credit or debit card please telephone our central administration department on 01273 722505. Please have your credit/debit card to hand and also quote your account reference number to ensure that we correctly allocate your payment.
By Internet banking or BACs
To make a payment via internet banking or BACs, the payment should be made to our account the details of which can be found on our fee notes.
It is extremely important that you quote your account reference number (found at the bottom of our fee notes) when making your payment to enable us to allocate your payment. We receive no other information from your bankers.
By Cheque
Clients can pay by cheque by sending them to:
Parkers
Cornelius House
178-180 Church Road
Hove
East Sussex
BN3 2DJ
Cheques should be made to “Parkers” and clients should write their reference number on the reverse side to ensure that it is correctly allocated.
Parkers reserve the right to charge interest at 2% per month or part month on amounts remaining unpaid after 30 days.
Q: How easy is it to change accountants and why should I change?
A: If your existing accountant is offering you an excellent pro-active service at a fair fee then stick with them. However, different accountants will save you different amounts of tax and provide different levels of business advice. If your present accountant doesn’t offer the type of service you want and that we do offer, then changing over to us is very easy. It involves just one letter from you and we take care of everything else for you. Your existing accountant is not usually allowed to charge you for providing the normal handover information.
Q: You seem to offer a lot. Are your fees expensive?
A: No! We offer fixed fees linked to the value of what we provide. We’re not always the cheapest and as with many things in life the cheapest is often the most expensive in the long run. However, we are not expensive and we offer excellent value for what we provide. Most importantly we never undertake work without agreeing the fee arrangements in advance so you always know where you stand.
Q: I’ve just had my accounts done and don’t need an accountant until next year, so is there any need to contact you now?
A: We can’t over emphasise the importance of tax planning at an early stage, not crisis driven advice. Ideally you do tax planning before the year even starts but after that, the earlier the better. The same is applicable to all areas of advice and we are about helping you change the future, not just reporting what has already happened.
Q: Will you come to visit us for an initial consultation?
A: Yes. It often helps to see your business, books and records, etc at first hand and we are always happy to invest our time without charge to show you what we can do. Of course, if you prefer to visit us, that’s fine too.
Q: When and how soon can you come to see us?
A: When’s good for you? Let us know and we’ll do our utmost to help. If you need to see somebody urgently, we’re always out and about and can arrange to see you very quickly.
Q: Is your fixed quote guaranteed for more than one year?
A: We’re not in the business of providing low quotes just to get your business for the first year and then raising the fees. We want you as a long term client who trusts us to do what we say we will do. We quote what we anticipate to be a fair fee for the value provided and would only anticipate normal inflationary increases if the work stays the same. Very occasionally there may be reasons why the amount of work involved exceeded what was expected but we would sit down and discuss these with you. In some cases, where it is clear exactly what work is involved we can guarantee the fee for more than one year.
Q: You seem to be offering so much that I’m just not used to from my present accountant. How do I know you will deliver?
A: All we can say is that as accountants, you’d expect us to be a bit analytical, which is true. As such do you really think we would offer you something we couldn’t deliver that is backed up by our 100% risk free guarantee. Our clients are used to this level of service. You are also more than welcome to speak with some of our existing clients who have the experience of our service. See what our clients say.
Next Step:
Please contact us if you need further advice, have any questions about our services, or would like a free consultation or a fixed quote.